Дополнительные услуги поддержки

Along with services like Crowdin Customer Forum, Crowdin Documentation, Email Support, and Chat Support, Crowdin customers can also benefit from additional support services that could be purchased separately in addition to the primary subscription plan. Below you can check out available additional support services.

Note: Additional support services are not available for the Free plan.

Premium Support

  • Prioritized email response – Your emails will be tagged as VIP Customer, and the Crowdin support team will respond to them with high priority.
  • Slack support – Your team will be invited to a dedicated Slack channel where you can get prompt responses to your questions from the Crowdin support team.
  • Prioritized feature requests – Crowdin engineers will work on your feature requests with high priority.
  • Support calls – You can schedule on-demand tutorials, onboarding sessions, technical calls, and troubleshooting sessions. Included 5 calls/month. Unused calls expire at the end of the month.

Available for the following subscription plans: Pro, Team, Team+.

Price: $300/month

Premium Support is available for the Business subscription plan at no additional cost.

On-demand Tutorials and Onboarding Sessions

  • Customer’s team education
  • Onboarding sessions after subscription purchase

Technical Calls and Troubleshooting

  • Integration setup
  • Streamlining the localization workflow
  • Troubleshooting the technical cases
  • Crowdin engineers can be involved if necessary

Dedicated Account Management

Dedicated account management includes all benefits from Premium Support plus the following:

  • Assigned personal account manager – Personal account manager will respond to your emails with high priority. Your team will be provided with a dedicated link to a call with a manager.
  • Unlimited support calls – You can schedule an unlimited number of on-demand tutorials, onboarding sessions, technical calls, and troubleshooting sessions.
  • Tracking important feature releases – Personal account manager will track and inform you about newly released features important to your team.
  • Tracking subscription – Personal account manager will track and inform you about subscription-related questions.

Available for the following subscription plans: Pro, Team, Team+, Business.

Price: $500/month

Custom Development

Custom development includes the following services:

  • Developing the custom processors
  • Custom placeholders configuration
  • API-related requests
  • Expanding the functionality with the help of the Crowdin Apps development, etc.

Available for the following subscription plans: Pro, Team, Team+, Business.

Price: Negotiated depending on request complexity.

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