Integrazione di Freshdesk

Integration with Freshdesk allows you to localize your Knowledge base articles, frequently asked questions, and other helpful content to provide your customers with support in their native language.

Come Funziona L’Integrazione

Una volta configurata l’integrazione, i testi dal Freshdesk saranno aggiunti automaticamente come file XML al tuo progetto di Crowdin. Besides articles, you will be able to localize names and descriptions of your helpdesk categories and folders. Questi testi saranno aggiunti al progetto come file XML separati.

Ecco come saranno i tuoi file progetto dopo il successo della configurazione:

Freshdesk Integration File Structure

A separate folder is created for every category you selected for translation. Each category folder will contain separate files for these data types:

  • Category name and description.
  • Folder names and descriptions.
  • Separate file for each article.

The numbers in the folder and file names are the IDs of categories, folders, and articles in Freshdesk. These IDs are visible only to project owner and managers. Instead of the IDs, your translators and proofreaders will see the real category, folder, and article names.

Una volta caricati i tuoi file al progetto, puoi invitare contribuenti a tradurre e revisionare i testi. Impara sugli approcci di traduzione che puoi usare in Crowdin.

To upload translations to Freshdesk, you can both set up a sync schedule to add translations automatically to the helpdesk within the configured periods or launch sync instantly when needed. Il piano di sincronizzazione è la fase finale della configurazione dell’integrazione.

Connecting Freshdesk with Crowdin

Per connettere il tuo profilo di Freshdesk al tuo progetto di Crowdin, segui questi passaggi:

  1. Open your Crowdin project and go to Settings > Integrations tab.
  2. Click on Freshdesk in the Integrations list.
  3. Specify your Freshdesk Portal URL (e.g., https://mycompany.freshdesk.com) and your Freshdesk profile API key (you can find it in your Freshdesk Profile settings).
  4. Clicca Configura Integrazione per integrare tramite il tuo profilo di Freshdesk.
    Freshdesk Integration Credentials
  5. Clicca Impostazioni per concludere la configurazione.
    Freshdesk Integration Settings
  6. Set the following options:
    • Set the time interval to configure the synchronization schedule.
    • Select the categories you’d like to upload descriptions and articles from.
    • Select Publish Solution Translations if you’d like the translated content to be automatically published on your helpdesk after the synchronization.
  7. Clicca Salva.
    Freshdesk Integration Select Categories

You can leave Push Translations Every empty and use Sync Now to launch synchronization instantly, once needed. Freshdesk Integration Sync Now

Uploading Translations from Freshdesk

Di default, le traduzioni memorizzate sul Freshdesk sono caricate a Crowdin solo durante la prima sincronizzazione. To upload translations to Crowdin manually, click on the drop-down toggle on the Sync Now button, and click Upload Translations. The integration will upload existing translations to your Crowdin project.

Freshdesk Integration Upload Translations

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