Freshdesk Integration

Integration with Freshdesk allows you to localize your Knowledge base articles, frequently asked questions, and other helpful content to provide your customers with support in their native language.

Як працює інтеграція

Once you set up the integration, the texts from Freshdesk will be automatically added as XML files to your Crowdin project. Besides articles, you will be able to localize names and descriptions of your helpdesk categories and folders. Ці тексти будуть додані до проекту у вигляді окремих файлів XML.

Ось як виглядатимуть ваші файли проекту після успішної конфігурації:

Freshdesk Integration File Structure

A separate folder is created for every category you selected for translation. Each category folder will contain separate files for these data types:

  • Category name and description.
  • Folder names and descriptions.
  • Separate file for each article.

The numbers in the folder and file names are the IDs of categories, folders, and articles in Freshdesk. These IDs are visible only to project owner and managers. Instead of the IDs, your translators and proofreaders will see the real category, folder, and article names.

Завантаживши файли в проект, ви можете запросити учасників перекладати та перевіряти тексти. Дізнайтеся про підходи до перекладу, які ви можете використовувати в Crowdin.

To upload translations to Freshdesk, you can both set up a sync schedule to add translations automatically to the helpdesk within the configured periods or launch sync instantly when needed. Графік синхронізації є завершальним етапом налаштування інтеграції.

Connecting Freshdesk with Crowdin

To connect your Freshdesk account with your Crowdin project, follow these steps:

  1. Open your project and go to the Applications tab.
  2. Click on Freshdesk in the Applications list.
  3. Specify your Freshdesk Portal URL (e.g., and your Freshdesk profile API key (you can find it in your Freshdesk Profile settings).
  4. Click Set Up Integration to integrate via your Freshdesk account.
    Freshdesk Integration Credentials
  5. Натисніть Налаштування, щоб завершити налаштування.
    Freshdesk Integration Settings
  6. Set the following options:
    • Set the time interval to configure the synchronization schedule.
    • Select the categories you’d like to upload descriptions and articles from.
    • Select Publish Solution Translations if you’d like the translated content to be automatically published on your helpdesk after the synchronization.
  7. Click Save.
    Freshdesk Integration Select Categories

You can leave Push Translations Every empty and use Sync Now to launch synchronization instantly, once needed. Freshdesk Integration Sync Now

Uploading Translations from Freshdesk

By default, the translations stored on the Freshdesk are uploaded to Crowdin only during the first synchronization. Щоб завантажувати переклади на Crowdin вручну, натисніть на спадний перемикач кнопки Синхронізувати та натисніть Завантажити переклади. The integration will upload existing translations to your Crowdin project.

Freshdesk Integration Upload Translations

Ця стаття була корисною?