Crowdin Information Security Policy (hereinafter the Policy) defines the objectives and basic principles of information security. 信息安全是指实施和维护其适当水平。
The Policies requirements apply to the entire Crowdin organization and all business processes, and are available mandatory for all employees as well as those involved in these business processes. Compliance with the requirements of the Policy is an important aspect for achieving Crowdin’s strategic goals and objectives.
Crowdin information security policy meets the requirements of ISO / IEC 27001: 2022 and DSTU ISO / IEC 27001: 2015.
This policy sets up:
Information security processes are described, formally defined and approved, Crowdin’s guidance in the form of standards, policies, regulations and other internal regulatory documents.
According to ISO, defining the context of an Organization is a “business environment”, “a combination of internal and external factors and conditions that may influence the organization’s approach to its products, services and investments and interested parties”.
Crowdin is a product company with more than 2 million user accounts.
Crowdin’s software solution empowers companies of any shape and size to accelerate their growth by reaching people who speak different languages.
Crowdin team works passionately toward a shared goal: to expand the potential of agile localization. From day one till now, Crowdin’s mission has always been to keep it simple and wow Crowdin’s customers with an outstanding user experience and the latest technology solutions.
Crowdin’s main industrial sector is Software as a service.
The purpose of the ISMS is to ensure that Crowdin is still able to meet its defined business objectives and comply with its policies in the face of potential and actual security incidents.
Policies have been set by the organization in a variety of areas and these must be taken account of during the information security planning process to ensure that they are met.
The main relevant policies are:
有一些内部和外部问题与 Crowdin 的宗旨相关，影响到 ISMS 实现预期成果的能力。
内部问题
外部问题
These general internal and external issues will be considered in more detail as part of the risk assessment process and will be regularly reviewed and monitored.
利害关系方的定义是能够影响到的人或组织。 委员会还建议缔约国采取一切适当的措施，确保所有儿童都能得到保护，免受某项决定或活动的影响，或使他们感到自己受到某项决定或活动的影响。
以下被定义为与 ISMS 相关的关系方：
| 关系方 | 期望 | 需求 |
|---|---|---|
| 企业所有者 | Effective information security influences the organization’s financial success | 资本收益 |
| 管理者 | 必须维护组织的声誉 | 文件和实际确认实施 ISMS |
| 客户用户组 | 数据的保密性、完整性和可获得性在任何时候都是安全的 | ISMS ISO 27001 证书 |
| 供应商和合作伙伴 | 遵守协议和付款条件 | 遵守协定和付款条件的证据 |
| 监管机构 | 本组织的活动符合现行立法 | 正式确认法律要求(报告、证书等) |
| 本组织的工作人员 | Personal data security, social welfare benefits, appropriate remuneration, training & support, safe working environment etc. | Legislative documents and regulations, NDA terms & conditions, clear instructions on how to handle sensitive data etc. |
| 向本组织提供服务的承包商 | 遵守协议和付款条件； 个人数据安全、社会福利福利、适当报酬 | Evidence of adhering to agreements and payment terms; Legislative documents and regulations, NDA, clear instructions on how to handle sensitive data etc. |
| 竞争对手 | The Organization responding to rival marketing campaigns with its own initiatives and set prices competitively | 市场监测结果 |
| 投资者 | Profitability, expected return on investment | 投资回报，财务报表 |
| 媒体 | Transparency regarding security incidents | 数据违规行为的覆盖面和组织保护个人信息的更广泛的公众利益 |
| Auditors | Expect that a proportionate level of security controls are in place at all times to protect assets | 文件和实际确认实施 ISMS |
| 应急服务 | 安全的工作环境等 | 消防安全、急救的提供等 |
This strategic objectives are supported by annual KPIs, described in more detail in the ISMS-PL-Monitoring and evaluating the effectiveness of ISMS Policy policy:
Current policies, processes, and security measures will be continuously reviewed. Any gaps in alignment with ISO/IEC 27001:2022 standards will be identified and addressed.
A proactive risk management strategy will be maintained. This strategy includes conducting regular risk assessments, vulnerability scans, and security audits. Identified risks will be analyzed, and continuous mitigation measures will be implemented.
The ISMS Committee has the final responsibility for Information Security Risks across Crowdin.
Detailed information about the functions, regulation, duties and responsibilities of the ISMS Committee is in the Regulation on ISMS Committee.
Managers/Head of Departments are responsible for information security within their departments/teams. They must ensure that the department/team has communicated their own informational security needs to the CISO.
CISO is clearly accountable for the provision of appropriate, timely advice to the management to ensure that an effective information risk management framework is implemented, operated and maintained in alignment with the business strategy, the business and the legal requirements.
All personnel, regardless of function, level and role, shall have explicit personal responsibilities for Information Security Management.
Responsibilities are described in detail in the ISMS-FR-Information Security Management Framework, and in other corresponding policies.
Continuous monitoring and improvement of ISMS will be an ongoing task to maintain compliance.
Regular risk assessments and mitigation activities will be scheduled periodically. Vulnerability assessments will be conducted regularly as part of the organization’s ongoing security practices. Proactive measures will be implemented immediately upon identification of vulnerabilities to ensure continuous protection.
The Incident Response Plan is annually reviewed, updated and tested to ensure its effectiveness in minimizing potential damage in the event of a security incident.
Systems, processes and activities that can be monitored in the ISMS include, but are not limited to:
The organization’s compliance with ISO/IEC 27001:2022 is evaluated through internal audit, management review, ISMS committee meetings. Annual external audits conducted by certification bodies will further validate our compliance status.
Key performance indicators defined will be closely monitored. Any security breaches or incidents will trigger immediate investigation and corrective action to ensure the security of customer and employee data, as well as our internal business processes.
Monitoring and evaluating the effectiveness of ISMS processes is described in the ISMS-PL-Monitoring and evaluating the effectiveness of ISMS Policy