Terms
Last revised on September 24, 2026. Previous versions of this document are available on GitHub.
- 1. DEFINITIONS
- 2. AUTHORITY TO ENTER INTO THESE TERMS WITH SUPPLIER
- 3. MODIFICATIONS TO TERMS
- 4. OUR RESPONSIBILITIES
- 5. USING THE CROWDIN SERVICES
- 6. PAYMENT
- 7. CLIENT DATA
- 8. SERVICES
- 9. DATA PROCESSING CONTRACT
- 10. RESTRICTIONS
- 11. PRIVACY
- 12. INTELLECTUAL PROPERTY RIGHTS
- 13. THIRD-PARTY SITES, PRODUCTS AND SERVICES
- 14. ARTIFICIAL INTELLIGENCE AND GENERATED CONTENT
- 15. DISCLAIMERS; NO WARRANTY
- 16. INDEMNIFICATION
- 17. LIMITATION OF LIABILITY
- 18. TERMINATION OF THESE TERMS
- 19. WHO YOU ARE CONTRACTING WITH
- 20. GENERAL PROVISIONS
Welcome to www.crowdin.com. These Terms of Service contain the terms and conditions that govern all use of our Platform (as defined below) and Services (as defined below) and all content, services and/or products available on or through the Platform (collectively, the “Crowdin Services”).
The Crowdin Services are offered to you subject to your acceptance, without modification (other than Special Terms (as defined below) agreed by the parties pursuant to these Terms of Service), of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, our Privacy Policy, the Guidelines (as defined below) and any future modifications thereof, and procedures that may be published from time to time on the Platform or made available to you on or through the Crowdin Services (collectively, the “Terms”).
When accepted by you (as defined below), these Terms form a legally binding contract between you and Supplier (as defined below). If you are entering into these Terms on behalf of an entity, such as your employer or the company you work for, you represent that you have the legal authority to bind that entity.
PLEASE READ THESE TERMS CAREFULLY. BY REGISTERING FOR, ACCESSING, BROWSING, AND/OR OTHERWISE USING THE CROWDIN SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS, DO NOT ACCESS, BROWSE OR OTHERWISE USE THE PLATFORM OR THE CROWDIN SERVICES.
Supplier may, in its sole discretion, elect to suspend or terminate access to, or use of the Crowdin Services to anyone who violates these Terms. If you register for a free trial of the Crowdin Services, the applicable provisions of these Terms will govern that free trial. The original language of these Terms is English. Supplier may make available translations for convenience. In case of conflicts between the original English version and any translation, the English version shall prevail.
| Account | the primary means for accessing and using the Crowdin Services, subject to payment of a Fee designated in the selected Plan. |
| Activity | translation and proofreading activities, builds, setting updates, source strings updates, comments, and issues, tasks that are associated with a Project. |
| Affiliate | any entity that directly or indirectly owns or controls, is owned or controlled by, or is under the common ownership or control with a party. |
| Artificial Intelligence or AI | any AI system, including but not limited to language, vision, prediction, recommendation, classification, or other machine learning models, that can generate, classify, or transform content, such as text, software, images, audio, and/or video. |
| Authorization | the set of rights and privileges on the Web Site assigned to a User by a Client. |
| Client | a natural or legal person who has accepted these Terms with the Supplier. |
| Client Data | files and any other digital data and information, including translations which are subjected to the Crowdin Services or otherwise inserted to the System by the Client. |
| Client Input | any texts, source materials, prompts, instructions, context, data, or parameters submitted, configured, or provided by or on behalf of Client or Users to the AI Features or Crowdin Services to generate, transform, or translate content. |
| Content | any data and information, other than Client Data, available through Crowdin Services or contained within the structure of the System, articles, documents, brochures, presentations, pictures, images, audiovisual works, other informational materials owned by Crowdin. |
| Crowdin Enterprise User | a natural or legal person who has accepted these Terms with the Supplier under Crowdin Enterprise. |
| Crowdin Licensee | any Client, User, or authorized third party that has been granted a valid right or license by Supplier to access or use the Crowdin Services pursuant to these Terms or Special Terms. |
| Crowdin Materials | the visual interfaces, graphics, design, systems, methods, information, computer code, software, services, “look and feel”, organization, compilation of the content, code, data, and all other elements of the Crowdin Services. |
| Crowdin OÜ | Crowdin OÜ, a private limited company established under the laws of the Republic of Estonia, having its principal place of business at Liivalaia 36, Kesklinna linnaosa, Tallinn, Harju maakond, 10132, Republic of Estonia, Register under code 14479905. |
| Crowdin Services | the Web Site, System, Content, Platform, and all content, services and/or products available on or through the Platform, subject to the plan selected by the Client. |
| Fee | regular payment for using the activated Account. |
| Files | documents of any kind (images, spreadsheets, text files, etc.) that are inserted to the System by the Client, and usually associated with particular Projects. |
| Free Trial | temporary access for the purposes of trying out the Web Site and Crowdin Services in accordance with any selected Plan without paying a Fee. |
| Generated Content | any content, text, translations, software, images, audio, or video generated or transformed by AI systems based on Client Input. |
| Guidelines | additional guidelines or rules applicable to specific features, applications, products, or services which may be posted from time to time on the Platform or otherwise made available on or through the Crowdin Services. |
| Organization | an account entity, workspace, or organizational structure created, managed, or designated by a Client on the Platform to manage Projects, Workflows, Users, and Authorizations. |
| Plan | various criteria related to the use and functionality of the Crowdin Services and on which the Fee is based. |
| Platform | the Crowdin Localization management application. |
| Private Project | a Project for which the terms of participation are established by the Project Owner. |
| Products | any digital goods, software applications, integrations, plugins, extensions, or third-party solutions offered, provided, or made available through the Platform, Crowdin Services, or marketplaces. |
| Project | the planned set of interrelated Localization and translation tasks to be executed over a fixed period and within certain cost and other limitations. |
| Project Owner | the Client that created the Project. |
| Public Project With Open Policy | a Project which any Client can join without a confirmation from the Project Owner. Any Client Data posted may become public at the discretion of the Project Owner. |
| Public Project with Moderated Policy | a Project which a Client can join only after the confirmation from the Project Owner. Any Client Data posted may become public at the discretion of the Project Owner. |
| Reseller | third party entity that (i) purchases Crowdin Services from Supplier and resells such Crowdin Services to Clients, (ii) bills such Clients directly and (iii) provides such Clients with customer service. |
| Software Services | the cloud-based localization management platform, applications, software tools, APIs, and associated digital services provided by Supplier as part of the Crowdin Services under these Terms. |
| Special Terms | any particulars, specifications and conditions by which the parties have agreed to deviate from these Terms. |
| Supplier | as the context requires, Crowdin OÜ. |
| System | the integrated cloud computing solution for providing the Crowdin Services, including applications, software, hardware, data bases, interfaces, associated media, documentation, updates, new releases, and other components or materials provided therewith. |
| User | a natural person granted with the Authorization to use the Account on behalf of a Client. |
| Web Site | the compilation of all web documents (including images, php, and html files) made available via www.crowdin.com or its sub domains or domains with identical names under other top domains and owned by Supplier. |
| Workflow | the movement of tasks through a work process that ensures that specific Users perform activities in a specific sequence. |
2. AUTHORITY TO ENTER INTO THESE TERMS WITH SUPPLIER
Section titled “2. AUTHORITY TO ENTER INTO THESE TERMS WITH SUPPLIER”The use of the Crowdin Services is subject to acceptance of these Terms. To accept these Terms for itself or on behalf of a Client, a person must have the legal capacity to do so. In the case of an individual, the individual must be at least 18 years of age or have valid authorization from his/her legal representative or custodian. Special terms may apply for special education accounts (see section GitHub Student Developer Pack. Special Educational Account Terms). In the case of a legal entity, the entity must be duly incorporated and in good standing.
The Terms are accepted as soon as one of the following occurs first: the person has received the confirmation of the creation of the Account and necessary credentials from Supplier in order to log in to his/her/its Account; or for those Crowdin Services and parts of the Web Site the use of which is not dependent on creating an Account, upon the moment of gaining access to such services.
You may not, without Supplier’s prior written consent, access the Crowdin Services (i) if you are a competitor of Crowdin, (ii) to monitor the availability, performance or functionality of the Crowdin Services or (iii) for other benchmarking or competitive purposes.
Once accepted, these Terms remain effective until terminated as provided for herein.
2.1 GitHub Student Developer Pack. Special Educational Account Terms.
Section titled “2.1 GitHub Student Developer Pack. Special Educational Account Terms.”For the use of the Special Student Account, the person must be at least 13 years old and be a verified member of the GitHub Student Developer Pack. By using the Special Education Account, the person represents that he or she has a parent’s or guardian’s permission to use the Special Education Account and they jointly read and accepted these Terms and Conditions.
Supplier reserves the right, at its sole discretion, to change, modify, add, or remove portions of the Terms at any time by posting such changes on or through the Platform or the Crowdin Services. Please check these Terms periodically for changes. Your continued use of the Crowdin Services after such changes have been posted as provided above constitutes your binding acceptance of such changes. Such amended Terms will automatically be effective upon the earlier of (i) your continued use of the Crowdin Services, or (ii) 30 days from posting of such modified Terms on or through the Platform. Notwithstanding the foregoing, the resolution of any dispute that arises between you and Supplier will be governed by the Terms in effect at the time such dispute arose.
Supplier will (a) make the Crowdin Services, Content and Client Data available to a Client pursuant to these Terms, (b) provide applicable standard support for the Crowdin Services to Client at no additional charge, and/or upgraded support (for an additional charge, if applicable), (c) use commercially reasonable efforts to make the Crowdin Services available 24 hours a day, 7 days a week, except for: (i) planned downtime (of which Supplier shall give advance electronic notice as provided in the Guidelines), and (ii) any unavailability caused by circumstances beyond Supplier’s reasonable control, including, for example, an act of God, act of government, flood, fire, earthquake, civil unrest, act of terror, strike or other labor problem, Internet service provider failure or delay, cloud infrastructure outages, or denial-of-service (DoS) attacks.
Supplier will maintain administrative, physical, and technical safeguards for protection of the security, confidentiality, and integrity of Client Data, as described in the Guidelines. Those safeguards will include, but will not be limited to, measures for preventing access, use, modification or disclosure of Client Data by Supplier personnel except (a) to provide the Crowdin Services and prevent or address service or technical problems, (b) as compelled by law in accordance with clause 7.4 (Compelled Disclosure) below, or (c) as a Client or User expressly permit in writing.
The Services may be performed using equipment or facilities located in the European Union, the United States, and Ukraine. To the extent the Supplier or its service providers process personal data of EU citizens outside the European Economic Area (EEA), the Supplier ensures that such transfers are subject to appropriate safeguards providing an adequate level of protection in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation). These safeguards may include, but are not limited to, the EU-U.S. Data Privacy Framework (DPF), Standard Contractual Clauses approved by the European Commission, or an applicable adequacy decision.
By agreeing to these Terms, the Client grants the Supplier a general authorization in the meaning of Article 28 (2) of Regulation (EU) 2016/679 to engage processors for the purposes of providing the Crowdin Services. For more information about processors or if you want to subscribe to an email list and receive updates on the changes to the list of sub-processors, please see our List of Sub-processors.
Certain features, functions, parts or elements of the Crowdin Services can be used or accessed only by holders of an Account. The person who wishes to create an Account must:
- complete the sign-up form on the Web Site or alternative process provided by a Reseller if access to the Crowdin Services is purchased from a Reseller;
- and accept these Terms by clicking “Sign up” or other similar button.
Each Client may have only one Account. If several persons need to use an Account on behalf of Client, Client must designate such persons as Users.
Each such User shall be subject to the restrictions set forth in these Terms. If Client has designated Users and granted them Authorization, such Users will be deemed to be authorized to act on behalf of Client when using the Account.
Supplier is not responsible for and shall have no liability for verifying the validity of Authorization of any User. However, Supplier may, in its discretion, request additional information or proof of the person’s credentials. If Supplier is not certain if a User has been granted Authorization, Supplier may, in its sole discretion, prevent such User from accessing the Crowdin Services and/or suspend or terminate the Account.
A User may be associated with multiple Clients and Accounts. Blocking a User from one Account or Project will not remove the User from the Platform if he/she is connected to multiple Accounts. The Client and any User associated with an Account must provide Supplier with true, accurate, current, and complete information about the Client, Users and Account and keep it up to date.
Client creates a username and password (“Login Credentials”) to be used to log in to its Account unless the Client uses the single sign-on feature or another service to log in. These Login Credentials must not be used by multiple persons. If Client has designated several Users, each User should create separate Login Credentials. Client and each User are responsible for keeping confidential all login credentials associated with an Account. Client must promptly notify Supplier of any disclosure, loss or unauthorized use of any Login Credentials.
The Crowdin Services are provided on a subscription basis for the period selected by the Client (the “Initial Term”). To ensure continuity of services, the subscription shall renew upon expiration of the current term in accordance with the applicable renewal conditions set forth below, unless canceled by the Client or otherwise terminated in accordance with these Terms.
Plans with enabled automatic recurring billing shall automatically renew for successive periods, unless canceled by the Client prior to the next billing date via the Platform interface. The Client is solely responsible for ensuring that all payment method details (e.g., credit card validity, sufficient funds, and billing info) remain accurate, active, and capable of processing renewals successfully.
Plans paid via manual invoices or one-time billing links do not automatically renew. These options are available for Annual Plans (or other periods at Crowdin’s discretion). The Client is responsible for initiating the renewal by contacting Crowdin prior to the expiration of the current term. Renewal requires a new invoice, payment link, or order documentation issued by Crowdin.
Client may terminate these Terms by terminating the Account at any time as provided in section 18. Upon termination or expiration of these Terms, Client shall be permitted to extract its content and data from the Platform for a period of sixty (60) days from the effective date of termination. Client is advised to export all required data prior to performing manual Account deletion. Upon the expiration of this 60-day period (or immediately upon manual deletion of the Account by the Client via the Platform interface) Supplier shall have no obligation to maintain or provide any Client Data and shall, unless legally prohibited, permanently delete all Client Data in its systems or otherwise in its possession in accordance with Supplier’s standard data retention policies. Supplier shall permanently delete the Account within six months of the effective date of the termination.
The use of an Account is subject to a Fee. Different rates apply to different Plans. The applicable Fee is charged in advance on monthly or annual payment intervals, unless agreed otherwise between parties. In case of cancellation by Supplier, Supplier shall refund due amount of money paid by the Client for the unused Software Services. In the event any refund is issued following an early termination of a discounted annual or multi-year Plan, Supplier shall deduct the total value of the discount applied to the utilized period from such refund, and the fee for the utilized period shall be automatically recalculated based on Supplier’s standard, non-discounted monthly pricing. If, after signing up, Client elects to upgrade to a more expensive Plan, the unused portion of any prepaid Fees shall be applied to the Fee of the more expensive Plan.
All Fees are stated net and are exclusive of all taxes, VAT, levies, fees, withholdings, or duties applicable under any applicable law, unless stated otherwise herein. Client is solely responsible for the payment of such taxes, VAT, levies, fees, withholdings, or duties. The Client shall not make any deductions, withholdings or reduction of the Fees without first obtaining Supplier’s written consent. In the event the net amount received by Supplier is less than the Fee, Supplier shall have the right to stop providing the Services.
The Crowdin Services are subject to specific Plan limits and volume quotas (including, but not limited to, hosted words, strings, and manager seats). Client may upgrade its Plan appropriately to accommodate increased volume or operational needs.
If Client exceeds its allocated quotas (including, but not limited to, hosted words or strings), Client shall have a ten (10) day period from the date of such excess or notice thereof to upgrade its Plan. If the Plan is not upgraded within this ten (10) day period, Supplier reserves the right to suspend or restrict access to certain Platform functionalities (including, but not limited to, the editor, uploading new translations, or creating projects) until usage complies with the permitted limits. Additionally, Supplier reserves the right to require a true-up upgrade or invoice Client for such excess usage effective from the date the excess occurred or was discovered by Supplier.
Certain services - including Content Delivery Network (CDN) traffic, additional credits, and paid marketplace applications - operate on a dynamic pay-as-you-go or usage-based model and are billed separately in addition to the base Plan Fee. Client acknowledges that total monthly charges may vary from the base Plan Fee based on actual consumption of these variable add-ons.
In the event of any outstanding balance, accumulated usage-based charges (including unbilled CDN traffic), or purchases of paid applications, Client agrees that Supplier may, at its sole discretion, automatically charge or deduct such amounts from Client’s internal balance or linked payment method, or issue an additional invoice for such amounts.
Any Client has the right to upgrade or downgrade a current Plan at any time by selecting a new Plan among the collection of Plans determined by the Supplier. In such an event, any applicable Fee, subject to any credit or pro-rata adjustment for unused prepaid Fees, may be charged immediately, applied to the next billing interval or invoice, or processed through an adjustment of the subscription term or payment method as determined by Supplier. Downgrading of the current Plan may cause the loss of features or capacity of the Account.
The Client may acquire virtual internal platform units, balance top-ups, promotional tokens, or automated system accruals, such as credit returns resulting from a reduced scope of services (“Crowdin Credits”) to pay for variable-consumption features, including but not limited to AI Features or Crowdin Language Services (CLS).
All purchases, voluntary balance top-ups, and system-allocated Crowdin Credits are non-refundable, non-transferable, and cannot be exchanged for cash, converted, or returned to the Client’s original payment method under any circumstances.
In the event of subscription cancellation or non-renewal, any remaining unspent Crowdin Credits or prepaid platform balances shall be retained within the Client’s virtual wallet for future use upon account reactivation. However, upon permanent Account deletion, any remaining unspent Crowdin Credits shall be permanently forfeited.
A new Client may be entitled to a Free Trial, unless the Client has applied for the Account as a result of an ongoing marketing campaign organized by the Supplier in cooperation with its partners. The Client is not required to provide any credit card information during the period of Free Trial. If the period of Free Trial has expired, the Account will be automatically deactivated. In order to prevent deactivation or to reactivate the Account, the Client is required to select a suitable Plan and pay the first Fee. If the Client does not pay the first Fee within 2 weeks as of the expiry of the Free Trial, Supplier has the right to permanently delete the Account, including all Client Data therein.
The following provisions are applicable only if you purchase access to the Crowdin Services directly from Supplier. If you purchase access to the Crowdin Services through a Reseller, the payment terms are set forth in the agreement with your Reseller.
Supplier’s payment processing partner listed in the list of processors may seek pre-authorization of Client’s credit card account prior to your purchase of Crowdin Services in order to verify that the credit card is valid and has the necessary funds or credit available to cover your purchase. You authorize such credit card account to pay any amounts described herein, including automatic recurring charges for plan renewals in accordance with your selected subscription interval, and authorize Supplier to charge all sums described in these Terms to such credit card account. You agree to provide Supplier updated information regarding your credit card account upon Supplier’s request and any time the information earlier provided is no longer valid.
In case the Client is willing to pay via Purchase Order or Wire Transfer, the invoice for payment will be issued on request, all requests should be sent to sales@crowdin.com. Electronic invoices are available for annual payment intervals, or for such other custom billing cycles as agreed upon in writing with the Supplier. Client must pay the invoice by the due date indicated on the invoice.
If the Client requests that Supplier invoice a third party or any Client’s Affiliate for the Fees, and such third party or Affiliate fails to pay the invoice by the due date, Supplier shall be entitled to reissue the invoice directly to the Client, and the Client shall pay such invoice in full by the due date specified in such invoice. The Client shall remain primarily liable for any failure by such third party or Affiliate to pay, including any interest accrued as a result of non-payment.
For the avoidance of doubt, the Client is not entitled to delay or withhold payment of any invoice issued by Supplier as a result of any failure, dispute, or delay in payment to the Client by its own clients, customers, or partners, even where the Client has explicitly notified Supplier that the Crowdin Services are being utilized for the benefit of such third parties.
6.4 Suspension of Service for Non-Payment.
Section titled “6.4 Suspension of Service for Non-Payment.”If any Fee or amount owed by the Client under these Terms is overdue Supplier reserves the right, without limiting its other rights and remedies, to suspend or restrict access to the Crowdin Services (including CDN delivery) until such amounts are paid in full. Supplier shall not be liable for any service interruptions, data unavailability, or operational impact resulting from suspension or restriction caused by the Client’s failure to make timely payments.
If the Client believes a charge, receipt, or invoice contains an error, the Client must notify the Supplier in writing at billing@crowdin.com within thirty (30) days of the date the charge was processed or the invoice/receipt was issued, specifying the disputed amount and the reason. If not disputed within this thirty (30) day period, the charge shall be deemed accepted and final, except as set forth in this clause. The Client remains obligated to pay all undisputed amounts when due. Refunds are evaluated separately from billing disputes and are provided at the Supplier’s sole discretion, subject to any mandatory statutory consumer-protection rights applicable under law.
Non-usage of the Crowdin Services, or failure by the Client or its Users to log in or access the Platform, does not constitute cancellation of the Client’s subscription and does not entitle the Client to a refund. The Client remains fully responsible for all recurring Fees until the subscription is formally cancelled in accordance with these Terms.
The provisions of this clause shall not limit Supplier’s obligations in respect of any incorrect charge, or failed or reversed cancellation, caused directly by a system fault or error attributable to Supplier. Supplier will correct any such charge and refund amounts incorrectly collected, regardless of the thirty (30) day notice period set forth above, for charges processed within the twelve (12) months preceding the Client’s written notice, or such longer period as required by applicable laws.
If the Client uploads Client Data to the Platform, such Client Data and any processing of such Client Data must be in compliance with these Terms and applicable law. By uploading Client Data to the Platform and/or using Crowdin Services, the Client represents that the Client has all necessary legal rights, title and interest in and to the Client Data whether posted and/or uploaded by the Client or with Client’s authorization or made available on or through the Crowdin Services by Supplier. By uploading Client Data to the Platform, Client authorizes Supplier to process the Client Data.
The Client is responsible for ensuring that:
- the Client and any of the Users associated with the Account do not create, transmit, display or make otherwise available any Client Data that violates the terms of these Terms, the rights of Supplier or is harmful (for example viruses, worms, malware and other destructive codes), offensive, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, invasive of another’s privacy, hateful or otherwise unlawful;
- and the Client and all of the Users associated with the Account have the necessary rights to use the Client Data, including to insert it into the Platform and process it by means of the Account.
- the Account or Client Data is not used for any illegal or unlawful activities.
Supplier does not guarantee any accuracy with respect to any information contained in any Client Data, and strongly recommends that you think carefully about what you transmit, submit or post to or through the Crowdin Services. You understand that all information contained in Client Data is the sole responsibility of the person from whom such Client Data originated.
This means that Client, and not Supplier, is entirely responsible for all Client Data that is uploaded, posted, transmitted, or otherwise made available through the Crowdin Services, as well as for any actions taken by the Supplier or other Clients or Users or third parties as a result of such Client Data.
Supplier has no obligations to monitor the use of or ensure that the Client Data does not infringe upon the intellectual property rights of other Clients, Users or third parties. Client or User (as the case may be) is solely responsible for securing all necessary rights to the Client Data.
Supplier is not obliged to pre-screen, monitor or filter any Client Data or acts of its processing by the Client in order to discover any unlawful nature therein. However, if such unlawful Client Data or the action of its unlawful processing is discovered or brought to the attention of Supplier or if there is reason to believe that certain Client Data is unlawful, Supplier has the right to:
- notify the Client of such unlawful Client Data;
- demand that the Client bring the unlawful Client Data into compliance with these Terms and applicable law;
- temporarily or permanently remove the unlawful Client Data from the Web Site or Account, restrict access to it, suspend it or delete it.
If Supplier is presented convincing evidence that the Client Data is not unlawful, Supplier may, at its sole discretion, restore such Client Data, which was removed from the Account or access to which was restricted. In addition, in the event Supplier believes in its sole discretion Client Data violates applicable laws, rules or regulations or these Terms, Supplier may (but has no obligation), to remove such Client Data at any time with or without notice.
Crowdin OÜ as the data processor will assist the Client as the data controller in meeting the Client’s obligations under Regulation (EU) 2016/679, providing subject access, and allowing data subjects to exercise their rights under Regulation (EU) 2016/679.
Supplier may disclose a Client’s confidential information to the extent compelled by law to do so. In such instance, Supplier will use commercially reasonable efforts to provide Client with prior notice of the compelled disclosure (to the extent legally permitted) and Client shall provide reasonable assistance, at its cost, if Client wishes to contest the disclosure. If Supplier is compelled by law to disclose Client’s confidential information as part of a civil proceeding to which Supplier is a party, and Client is not contesting the disclosure, Client will reimburse Supplier for its reasonable cost of compiling and providing secure access to that confidential information.
Subject to these Terms, and the payment of the applicable service Fee, Supplier grants Client and its authorized users a non-exclusive, non-transferable, non-sub-licensable license to use the Crowdin Services to:
- collect, store and organize Client Data, such as add new Localization resources, create Projects and add Workflows into these Projects, generate reports based on Client Data, invite Translation Vendors into Projects and monitor translation progress, add Files to be offered for context through Localization process;
- organize communication through Comments and Discussions;
- add new Users and grant them Authorizations, assign Activities to a particular User;
- modify and delete Client Data;
- customize the standard features of the Crowdin Services;
- receive reasonable help and guidance from Supplier regarding the use of the Crowdin Services.
Supplier shall provide reasonable technical support to Client and its authorized User at the reasonable request of the Client. Supplier shall respond to enquiries of support from a Client utilizing the contacts set forth below as soon as reasonably possible.
The contacts for all enquiries of support are: chat application on the Web Site, or e-mail: support@crowdin.com. Notwithstanding the foregoing, if you purchased access to the Crowdin Services from a Reseller, then first-line technical support will be provided by the Reseller and not by the Supplier.
Supplier reserves the right to modify the Crowdin Services or any part or element thereof from time to time without prior notice, including, without limitation:
- rebranding the Crowdin Services at its sole discretion;
- ceasing providing or discontinuing the development any particular Crowdin Service or part or element of the Platform temporarily or permanently;
- taking such action as is necessary to preserve Supplier’s rights upon any use of the Crowdin Services that may be reasonably interpreted as violation of Supplier’s intellectual property rights, distribution of Internet viruses, worms, Trojan horses, malware, and other destructive activities or illegal activity.
As applicable, Client may be notified of such modifications when logging in to the Account. Modifications, including change in applicable rates for the Crowdin Services, will become effective thirty (30) days after the effective date of such modification.
If the Client does not accept the modification, the Client shall notify Supplier or Reseller (if Client purchased access to the Crowdin Services from a Reseller) before the effective date of the modification, and these Terms will terminate on the effective date of the modification. The Client’s continued use of the Crowdin Services, or any part or element thereof, after the effective date of a modification shall indicate its consent to the modifications.
Supplier shall not be liable to the Client or to any third party for any modification, suspension or discontinuance of the Crowdin Services, or any part or element thereof.
The Client is solely responsible for managing access permissions to its Account, workspace, and data. The Client may invite, configure, or integrate its employees, internal team members, preferred translation agencies, language service providers, or independent contractors (collectively, “Client Personnel and Vendors”) within the Platform. The Client acknowledges and agrees that Supplier shall bear no contractual, financial, or legal liability for any damages, data breaches, project delays, system errors, or unauthorized actions arising out of the actions, omissions, permission settings, or technical integrations of any such Client Personnel and Vendors.
For the purposes of Article 28 of Regulation (EU) 2016/679 (GDPR), this Section 9 constitutes the binding data processing contract between Client (as Data Controller) and Supplier (as Data Processor). The Client hereby instructs Supplier to process personal data solely as set forth in these Terms and our Privacy Policy.
Supplier shall process Client Data (which may include personal data of Users or data subjects contained in Client Data) solely to provide the Crowdin Services on behalf of Client and in accordance with Client’s documented instructions as set forth in these Terms, our Privacy Policy, and Client’s operational configuration of the Platform.
9.2 Security, Breach Notification, and Assistance.
Section titled “9.2 Security, Breach Notification, and Assistance.”Supplier shall implement appropriate technical and organizational measures to protect personal data as described in our Privacy Policy and Guidelines in accordance with Article 32 of Regulation (EU) 2016/679. The Supplier ensures that persons authorised to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality. Supplier shall notify Client without undue delay after becoming aware of a personal data breach affecting Client Data, and provide reasonable assistance to Client in fulfilling data subject rights under GDPR and demonstrating compliance with Article 28 obligations.
Client grants Supplier general authorization to engage sub-processors to perform the Crowdin Services, as set forth in Supplier’s public List of Sub-processors. Supplier remains responsible for its sub-processors and shall make available to the controller all information necessary to demonstrate compliance with their obligations.
If Client and Supplier have mutually executed a separate, custom Data Processing Addendum (DPA), such executed DPA shall supersede this Section 9 in its entirety.
Client and its authorized Users may use the Crowdin Services and any part or element thereof only in the scope, with the means and for purposes as identified in these Terms and applicable law. By way of example, neither the Client nor any User may:
- use the Crowdin Services or any part or element thereof to commit a crime, breach any applicable law or entice or invite others to carry out such illegal actions;
- copy, duplicate, distribute, modify, adapt, hack, create derivative works, reverse engineer or decompile the Crowdin Services or any part or element thereof, or attempt to extract the source code thereof, unless (i) it is expressly allowed under applicable law, and (ii) to the extent that the Supplier is not permitted by that applicable law to exclude or limit the foregoing rights;
- use the Crowdin Services, Content, or any parts or derivatives thereof to train, test, develop, tune, or validate any artificial intelligence models, machine learning algorithms, or large language models (LLMs) without Supplier’s explicit prior written consent;
- use the Crowdin Services or any part or element thereof unless it has agreed to these Terms.
10.2 Certain Uses Require Supplier Consent.
Section titled “10.2 Certain Uses Require Supplier Consent.”The Client or any User may not, without Supplier’s prior express written consent:
- sell, resell, lease, license, sublicense, distribute, provide, disclose, divulge, exploit or otherwise grant Access or make the Crowdin Services available in whole or in part to any third parties, unless such third party is another authorized User of the same Client;
- use the Crowdin Services or any part or element thereof in a scope, with means or for purposes other than those for which their functionality was created;
- use the Crowdin Services or any part or element thereof by means of programs that send them automatic enquiries or requests, unless such program has been made available by Supplier;
Supplier takes the privacy of its Clients and Users very seriously. Supplier’s Privacy Policy is hereby incorporated into these Terms by reference. Please read the Privacy Policy carefully as it governs Supplier’s collection, use, and disclosure of Client’s or User’s personal information.
12.1 Crowdin’s Intellectual Property Rights in the Crowdin Services.
Section titled “12.1 Crowdin’s Intellectual Property Rights in the Crowdin Services.”The Crowdin Services, Crowdin Materials, Crowdin trade names and trademarks, and any parts or elements thereof are solely and exclusively owned and operated by Supplier and its third party vendors and hosting partners. Crowdin Materials are protected by copyright, trade dress, patent, trade secrets, and trademark laws, international conventions and treaties, and all other relevant intellectual property and proprietary rights laws.
Supplier, its affiliates and licensors retains all right, title and interest in such Crowdin Services, Crowdin Materials, Crowdin trade names and trademarks, and any parts or elements. Your use of the Crowdin Services and Crowdin Materials, and any parts or elements does not grant to you any ownership right or intellectual property rights therein.
Any commercial or promotional distribution, publishing or exploitation of the Crowdin Materials is strictly prohibited unless you have received the express prior written permission from Supplier or the otherwise applicable rights holder. Supplier reserves all rights to the Crowdin Services, Crowdin Materials and Crowdin trade names and trademarks not expressly granted in the Terms.
Subject to these Terms and the payment of the applicable service Fee, Supplier grants Client and its authorized users a non-exclusive, non-transferable, non-sub-licensable license to download a single copy of any part of the Content solely for your personal, non-commercial use if you retain all copyright and proprietary notices that are contained in such part of the Content.
You expressly acknowledge that you do not acquire any ownership rights by downloading any copyrighted material from or through the Platform or the Crowdin Services. You shall not copy, distribute or publish any Content or any information obtained or derived therefrom except as permitted on or through the Crowdin Services or as otherwise permitted by applicable law.
Supplier respects your right to exclusive ownership of your Client Data. Unless specifically permitted by you, your use of the Crowdin Services does not grant Supplier the license to use, reproduce, adapt, modify, publish or distribute the Client Data created by you or stored in your Account for Supplier’s commercial, marketing or any similar purpose. Client expressly grants Supplier the right to use and analyze aggregate system activity data associated with use of the Crowdin Services by Client and its Users for the purposes of optimizing, improving or enhancing the way the Crowdin Services operate, and to create new features and functionality in connection with the Crowdin Services in the sole discretion of Supplier. Supplier may use Client Data in an aggregated or anonymized format for research, educational and internal product optimization purposes, provided that such data does not identify the Client or contain personal data.
Client is solely responsible for its own Client Data and the consequences of posting or publishing them on or through the Crowdin Services. In connection with Client Data, Client affirms, represents, and warrants that: (i) Client either owns its Client Data or has the necessary licenses, rights, consents, and permissions to use and authorize the Supplier to display or otherwise use the Client Data under all patent, trademark, copyright, trade secrets, or other proprietary rights in and to your Client Data in a manner consistent with the intended features of the Crowdin Services and these Terms, and to grant the rights and license which are necessary to perform services hereunder, and (ii) Client Data, and Supplier’s or any Crowdin Licensee’s use of such Client Data pursuant to these Terms and exercise of the license rights necessary to perform services hereunder, does not and will not: (a) infringe, violate, or misappropriate any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; (b) violate any applicable law or regulation anywhere in the world; or (c) require obtaining a license from or paying any fees and/or royalties by Supplier to any third party for the performance of any Crowdin Services Client has chosen to be performed by Supplier or for the exercise of any rights granted in these Terms, unless Client and Supplier otherwise agree.
12.4 User Contributions and Project History.
Section titled “12.4 User Contributions and Project History.”As part of your voluntary participation in or contribution to any Project on the Platform, your username, display name, and activity logs (including translations, proofreading, comments, and string updates) become part of the Project’s operational and audit history. You understand that maintaining this history is necessary for the technical integrity, attribution, and continuity of the Project for the Project Owner and other contributors. The legal basis for processing this personal data is Article 6(1)(f) of the GDPR (processing is necessary for the purposes of the legitimate interests pursued by the controller and third parties). In the event of Account termination, deletion, or the exercise of data erasure rights under applicable privacy laws, Supplier preserves the integrity of Project activity and version history by anonymizing or pseudonymizing your contribution records (e.g., replacing identifiable credentials with a generic placeholder such as “Deleted User”), while removing your personal information from active user directories in accordance with our Privacy Policy.
If Client or a User provides Supplier with any comments, bug reports, feedback, or modifications for the Crowdin Services (“Feedback”), Supplier shall have the right to use such Feedback at its discretion, including, but not limited to the incorporation of such suggested changes into the Crowdin Services.
Client or User (as applicable) hereby grants Supplier a perpetual, irrevocable, nonexclusive, royalty free license under all rights necessary to incorporate, publish, reproduce, distribute, modify, adapt, prepare derivative works of, publicly display, publicly perform, exploit and use your Feedback for any purpose.
Supplier shall have the right to modify or remove any Feedback provided in the public areas of the Web Site if the Supplier deems, at its discretion, harmful, offensive, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, invasive of another’s privacy, hateful or otherwise unlawful.
Client or User (as the case may be) understands and agrees that any Client Data posted publicly and/or via Public Projects on the Crowdin Platform, may be viewed by others and Client or User agrees to allow others to view and use such Client Data. Client or User hereby grants Supplier and other Clients a perpetual, irrevocable, nonexclusive, royalty free license under all rights necessary to incorporate, publish, reproduce, distribute, modify, adapt, prepare derivative works of, publicly display, publicly perform, exploit and use such Client Data, unless otherwise stated in a written contract between Client or User and a respective party.
Project Owner is solely responsible for obtaining all necessary rights, licenses, agreements, authorizations and consents, by whatever name called, to display, publish, reproduce, distribute, modify, adapt, prepare derivative works of, perform, exploit, process and use all Client Data posted on the Project, regardless of whether it is posted by the Project Owner or a third party.
13. THIRD-PARTY SITES, PRODUCTS AND SERVICES
Section titled “13. THIRD-PARTY SITES, PRODUCTS AND SERVICES”The Crowdin Services may include links to other websites or services (“Linked Sites”) solely as a convenience to Clients. Unless otherwise specifically and explicitly indicated, Supplier does not endorse any such Linked Sites or the information, material, products, or services contained on or accessible through Linked Sites. Furthermore, Supplier makes no express or implied warranties with regard to the information, material, products, or services that are contained on or accessible through Linked Sites.
ACCESS AND USE OF LINKED SITES, INCLUDING THE INFORMATION, MATERIAL, PRODUCTS, AND SERVICES ON LINKED SITES OR AVAILABLE THROUGH LINKED SITES, IS SOLELY AT YOUR OWN RISK.
Any content referred to as community provided is provided by third parties and not developed or maintained by Crowdin. By using any community marked code or libraries in your software development, you acknowledge and agree that Crowdin is not in any way responsible for the performance or damages caused by such community provided code or library.
14. ARTIFICIAL INTELLIGENCE AND GENERATED CONTENT
Section titled “14. ARTIFICIAL INTELLIGENCE AND GENERATED CONTENT”Supplier may make available certain optional features, tools, or functionalities within the Crowdin Services powered by Artificial Intelligence (“AI Features”). These AI Features may utilize third-party large language models, machine learning algorithms, or specialized translation engines hosted by Supplier’s sub-processors. AI Features may be operated either in “Managed Mode” (utilizing AI services managed and provided directly by the Supplier) or “BYOK Mode” (Bring Your Own Key, where the Client integrates their own third-party AI accounts or API keys).
As between the parties, the Client retains all right, title, and interest in and to all Client Input and Generated Content. Supplier has no rights to the Client Input or Generated Content, except for the limited, non-exclusive right to use the Client Input solely as necessary to perform the Services and execute automated workflows for the Client under these Terms. The Client acknowledges that due to the nature of machine learning, Generated Content may not be unique across different users and may resemble outputs generated for other platform users.
The Parties contractually classify the AI Features provided under these Terms as assistive tools designed to support localization workflows. Client maintains operational control over the configuration and deployment of AI Features within its workspace and, to the extent applicable, remains responsible for ensuring that its use of AI Features complies with applicable laws and regulations. Supplier does not control, monitor, or verify the quality of context, specific prompt configurations, or third-party models utilized by Client, and Supplier hereby explicitly disclaims all warranties and liability regarding the accuracy, quality, correctness, or fitness for a particular purpose of any Generated Content. Subject to section 14, Client assumes all operational, qualitative, legal, and regulatory risks associated with deploying or publishing AI-generated content without prior human review, editing, or verification.
For AI services managed and provided directly by Supplier (“Managed Mode”), Supplier uses commercially reasonable efforts to ensure that its selected third-party AI sub-processors are contractually prohibited from using Client Input to train, tune, or improve generalized or publicly available models. For the avoidance of doubt, Supplier itself does not and shall not use any Client Input or Generated Content to train, fine-tune, or otherwise improve any artificial intelligence or machine learning models.
Under “BYOK Mode”, where Client integrates its own AI accounts or API keys, Client remains solely and exclusively responsible for executing appropriate data processing agreements, managing data privacy, configuring training opt-out settings, and ensuring regulatory compliance directly with such third-party providers. Supplier disclaims all liability for the training, privacy, or data processing practices of any BYOK providers configured by the Client.
14.5 Disclaimer of accuracy and consequential delays.
Section titled “14.5 Disclaimer of accuracy and consequential delays.”Client explicitly acknowledges and accepts that artificial intelligence and machine learning models are subject to computational anomalies, linguistic variations, and may occasionally produce inaccurate, contextually unfit, or hallucinated outputs. Supplier delivers all AI Features strictly on an “as is” and “as available” basis. Notwithstanding anything to the contrary elsewhere in these Terms (including any exceptions set forth in section 17), Supplier disclaims all liability and makes no warranties regarding the accuracy, linguistic quality, or non-infringement of Generated Content, or for any commercial project delays, system crashes, or business interruptions arising directly from Client’s operational reliance on automated AI outputs.
14.6 AI intellectual property and pass-through protection.
Section titled “14.6 AI intellectual property and pass-through protection.”Supplier provides no direct indemnification for autonomously Generated Content. For AI Features operated in Managed Mode, Supplier shall pass through to Client any third-party intellectual property indemnification protections, legal shields, or financial remedies actually received by Supplier from the underlying third-party AI providers governing the applicable AI models. When utilizing BYOK Mode, Supplier provides no indemnification, and Client relies solely on its direct agreement with the third-party AI provider.
UNLESS OTHERWISE EXPRESSLY STATED BY SUPPLIER, THE CROWDIN SERVICES, CROWDIN MATERIAL, AND ANY CONTENT, SERVICES, OR FEATURES MADE AVAILABLE IN CONJUNCTION WITH OR THROUGH THE CROWDIN SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, SUPPLIER AND ITS AFFILIATES DISCLAIM ALL WARRANTIES, STATUTORY, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF PROPRIETARY RIGHTS, CORRECTNESS, ACCURACY, AND RELIABILITY.
UNLESS OTHERWISE EXPRESSLY STATED BY SUPPLIER, SUPPLIER AND ITS AFFILIATES DO NOT WARRANT THAT THE CROWDIN SERVICES AND ANY CONTENT, CLIENT DATA SERVICES, OR FEATURES MADE AVAILABLE IN CONJUNCTION WITH OR THROUGH THE CROWDIN SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE CROWDIN SERVICES AND ANY CONTENT, CLIENT DATA, SERVICES, OR FEATURES MADE AVAILABLE IN CONJUNCTION WITH OR THROUGH THE CROWDIN SERVICES OR THE SERVER THAT MAKES THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
UNLESS OTHERWISE EXPRESSLY STATED BY SUPPLIER, SUPPLIER AND ITS AFFILIATES DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE PLATFORM, THE Crowdin SERVICES, Crowdin MATERIAL OR ANY LINKED SITES, IN TERMS OF CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE.
THE LAWS OF CERTAIN COUNTRIES AND STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS. SPECIFIC DISCLAIMERS REGARDING ARTIFICIAL INTELLIGENCE FEATURES AND GENERATED CONTENT ARE EXCLUSIVELY GOVERNED BY SECTION 14 OF THESE TERMS.
You agree to defend, indemnify and hold harmless Supplier and its affiliates, and their respective directors, officers, employees and agents, from any claims, losses, damages, liabilities, including attorney’s fees, arising out of your use or misuse of the Crowdin Services, Crowdin Materials, representations made to the Supplier, its affiliates and/or third parties, violation of these Terms, violation of the rights of any other person or entity (including any claim that Client Data infringes or misappropriates third-party intellectual property rights), or any breach of the foregoing representations, warranties, and covenants. Third-party claims and indemnification obligations arising out of or related to Client Inputs, prompts, or data provided to AI Features shall be additionally governed by the specific provisions set forth in section 14 of these Terms.
In the event of any third-party claim subject to indemnification hereunder, Supplier will (a) promptly give Client written notice of the claim, and (b) provide to Client reasonable assistance at Client’s expense. Client shall have the right to control the defense and settlement of any such claim, provided that Supplier reserves the right, at its own expense, to participate in the defense or assume exclusive defense and control if Client fails to diligently defend such claim.
Supplier shall not be liable to the Client or User for any consequences resulting from:
- any modifications in these Terms, calculation and rates of Fees, the Crowdin Services, Crowdin Material, or any part or element thereof (including but not limited to Account);
- including any error, permanent or temporary interruption, discontinuance, suspension or other type of unavailability of the Crowdin Services or Crowdin Material;
- deletion of, corruption of, or failure to store any Client Data;
- use of Client Data by the Client or any of the Users associated with the Account;
- upgrading or downgrading the current Plan;
- any disclosure, loss or unauthorized use of the login credentials of Client or any authorized User due to Client’s failure to keep them confidential;
- the Client’s use of the Account or the Crowdin Services by means of browsers other than those accepted or supported by the Supplier;
- the application of any remedies against the Client or authorized Users by the Supplier, for example if the Client or User has committed a crime or conducted a breach of applicable law by using the Crowdin Services or any part or element thereof;
- the differences between technologies and platforms used for access, for example if certain features, functions, parts or elements of the Crowdin Services are designed for use on a personal computer or laptop and do not function on a mobile platform or a tablet;
- the Supplier’s application of the remedies described in these Terms, even if the reasonable grounds or legal basis for the application of these remedies turned out to be unfounded or invalid afterwards.
In addition, Supplier and its affiliates shall not be liable to the Client for any claim by any User, person, Organization or third parties against the Client arising out of the Client’s failure to:
- provide Supplier with accurate information about the Client, Users or Account;
- notify Supplier of any reasons due to which a User does not have the right to use the Account on behalf of the Client;
- provide any Products which it has agreed to provide to such a person or Organization (whether such failure arises as a result of Supplier’s negligence, breach of these Terms or otherwise);
- ensure the lawfulness of the Client Data;
- obtain the necessary rights to use the Client Data; or
- abide by any of the restrictions described in these Terms.
IN NO EVENT SHALL THE AGGREGATE LIABILITY OF CROWDIN AND ITS AFFILIATES ARISING OUT OF OR RELATED TO THESE TERMS EXCEED THE TOTAL AMOUNT PAID BY CLIENT HEREUNDER FOR THE CROWDIN SERVICES GIVING RISE TO THE LIABILITY IN THE SIX MONTHS PRECEDING THE FIRST INCIDENT OUT OF WHICH THE LIABILITY AROSE. THE FOREGOING LIMITATION WILL APPLY WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY, BUT WILL NOT LIMIT CLIENT’S PAYMENT OBLIGATIONS UNDER THE “PAYMENT” SECTION ABOVE.
17.3 Exclusion of Consequential and Related Damages.
Section titled “17.3 Exclusion of Consequential and Related Damages.”IN NO EVENT WILL EITHER PARTY OR ITS AFFILIATES HAVE ANY LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS FOR ANY LOST PROFITS, REVENUES, GOODWILL, OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER, BUSINESS INTERRUPTION OR PUNITIVE DAMAGES, WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF A PARTY OR ITS AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR IF A PARTY’S OR ITS AFFILIATES’ REMEDY OTHERWISE FAILS OF ITS ESSENTIAL PURPOSE. THE FOREGOING DISCLAIMER WILL NOT APPLY TO THE EXTENT PROHIBITED BY LAW.
The exclusions and limitations of liability set forth in this section 17 will not apply to: (a) breach of the license and restrictions under section 10; and (b) any unauthorized use of the intellectual property rights of one party by the other party. For the avoidance of doubt, any claims or liabilities arising from Generated Content or AI Features are completely excluded from this clause 17.4 and shall remain strictly limited or excluded as set forth in section 14.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ANY CAUSE OF ACTION, CLAIM, OR LEGAL PROCEEDING ARISING OUT OF OR RELATED TO THESE TERMS, THE PLATFORM, OR THE CROWDIN SERVICES MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY AND ABSOLUTELY BARRED.
These Terms may be terminated for convenience upon written notice to the other party as indicated in the “Notice” section below:
- by the Client any time by clicking the no-questions-asked cancellation link on the Web Site, when logged in to the Account, or if the Client is paying for the Service with a PayPal account, by revoking the billing agreement on its PayPal profile; or if the client is paying for the Service via a Reseller, by means agreed upon between the Client and the Reseller;
- by Supplier upon decision to end provision of the Crowdin Services and close the Platform; or
- immediately by either party, if proceedings are initiated for the other party’s liquidation or insolvency or a negotiated settlement with the other party’s creditors is concluded or an assignment is made on behalf of the other party for the benefit of creditors.
These Terms may be terminated for default upon written notice to the other party as indicated in the “Notice” section below:
- by either party in case of breach of these Terms by the other party, if the breach has not been cured within 30 days of receipt of a notice from the non-breaching party;
- immediately by either party if the other party breaches its obligations, as applicable under sections 12 Intellectual Property Rights and 16 Indemnification of these Terms; or
- immediately by the Supplier, in its sole discretion, in the event of material breach of these Terms or to prevent any unlawful or illegal activity or use.
Upon termination or expiration of these Terms, Supplier shall deactivate and permanently delete the Account within sixty (60) days of the effective date of termination, unless otherwise agreed in writing with the Client as specified in clause 5.4. If the Client has specifically requested for an earlier deletion of the Account, Supplier shall fulfill such request within 1 month of its receipt of such request.
Client must:
- stop using and prevent the further usage of the Crowdin Services, including, without limitation, the Platform;
- pay any amounts owed to Supplier under these Terms; and
- discharge any liability incurred by the Client before under these Terms prior to their termination.
The following provisions shall survive the termination of these Terms: sections and clauses 1, 7.4, 10, 11, 12, 14, 15, 16, 17, 19 and 20, respectively.
If Supplier terminates these Terms as a result of an uncured breach by a Client or User, Supplier is entitled to use the same or similar remedies against any other persons who use the Crowdin Services in conflict with these Terms. Notwithstanding the foregoing, Supplier may also apply any other remedies available to it under the applicable law. Upon application of any remedies, the Client or User may lose Access or suffer a loss of certain features, functions, parts or elements of the Crowdin Services.
If Supplier has reasonable grounds to believe that the Client’s or User’s use of the Crowdin Services, including the Account may harm any third parties, Supplier has the right to take adequate measures under its control to prevent, stop and eliminate the harm, where possible, in order to protect those third parties.
By accepting these Terms, the Client is contracting with the Supplier Crowdin OÜ, registered at Liivalaia 36, Kesklinna linnaosa, Tallinn, Harju maakond, 10132, Republic of Estonia.
This Agreement shall be governed by and construed and enforced in accordance with the substantive law of the Republic of Estonia.
In the event of a dispute, controversy or claim arising out of or in relation to these Terms, including but not limited to the formation, validity, breach or termination thereof, the parties shall attempt to solve the matter amicably in mutual negotiations. In the event a mutually acceptable resolution cannot be reached within a reasonable time, either party will be entitled to seek all available remedies, including legal remedies subject to the terms and conditions set forth below.
Notwithstanding the foregoing and subject to the terms and conditions set forth below, either party may seek injunctive relief with respect to any disputed matter to the extent possible under applicable law. Should an amicable settlement between parties not be possible, the dispute shall be finally solved in court subject to the terms and conditions set forth below.
The United Nations Convention on Contracts for the International Sale of Goods (Vienna Convention of 1980) shall not be applied to these Terms. Any questions relating to these Terms which are not expressly or implicitly settled by the provisions contained in these Terms shall be governed by and construed in accordance with the laws of the Republic of Estonia, without giving effect to any principles of conflicts of law. The courts of the Republic of Estonia, with Harju County Court having exclusive jurisdiction as the court of first instance, shall settle any disputes arising under or in connection with these Terms.
We each agree that we shall bring any dispute against the other in our respective individual capacities and not as a plaintiff or class member in any purported class, representative proceeding or as an association. In addition, we each agree that disputes shall be arbitrated only on an individual basis and not in a class, consolidated or representative action. The arbitrator does not have the power to vary these provisions.
If any part of this provision is ruled to be unenforceable, then the balance of this provision shall remain in full effect and construed and enforced as if the portion ruled unenforceable were not contained herein.
Use of the Crowdin Services is not authorized in any jurisdiction that does not give effect to all provisions of these Terms, including without limitation, this section.
Notwithstanding the foregoing, you and the Supplier agree that nothing herein shall be deemed to waive, preclude, or otherwise limit either party’s right to (a) seek injunctive relief in a court of law, or (b) to file suit in a court of law to address intellectual property infringement claims.
The parties will act solely as independent contractors. These Terms shall not be construed as creating an agency, partnership, joint venture, fiduciary duty, or any other form of legal association between the Client and the Supplier, and the Client shall not represent to the contrary, whether expressly, by implication, appearance or otherwise. These Terms are not for the benefit of any third parties.
If any term, condition or provision of these Terms is held to be invalid, unenforceable or illegal in whole or in part for any reason, that provision shall be enforced to the maximum extent permissible so as to effect the intent of the parties. The validity and enforceability of the remaining terms, conditions or provisions, or portions of them, shall not be affected.
In the event of any conflict or inconsistency among the documents governing the relationship between Client and Supplier, the following order of precedence shall apply:
- Any separate, written agreement, Master Services Agreement, Special Terms, or Order Form physically or digitally executed by authorized representatives of both Client and Supplier;
- Any separate, custom Data Processing Addendum (DPA) physically or digitally executed by authorized representatives of both parties;
- These Terms of Service (including our Privacy Policy).
Subject to the foregoing order of precedence, these Terms are the entire agreement between Client and Supplier regarding Client’s use of the Crowdin Services and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. Except as otherwise provided herein, no modification, amendment, or waiver of any provision of these Terms will be effective unless in writing and signed by the party against whom the modification, amendment or waiver is to be asserted.
The Parties further explicitly acknowledge and agree that if Client, or any reseller, distributor, procurement agent, or purchasing intermediary facilitating Client’s procurement of the Crowdin Services (collectively, “Partner”), issues or utilizes its own procurement systems to generate a purchase order, order confirmation, vendor portal entry, or other procurement documentation (collectively, “Purchase Order”) to initiate the purchase, payment, or renewal of Crowdin Services, such Purchase Order shall be deemed solely for internal administrative, accounting, and billing convenience. Supplier hereby expressly rejects, and Client (on behalf of itself and its Partner) explicitly waives, any terms, conditions, boilerplate clauses, or priority provisions contained or referenced in any past, current, or future Purchase Order (including any unilateral updates to procurement or vendor terms on Client’s or Partner’s websites, procurement networks, or vendor portals).
No terms or conditions contained in any Purchase Order shall modify, supersede, supplement, or have any legal, financial, or contractual effect on these Terms, regardless of any language to the contrary contained within such Purchase Order. The inclusion of a Purchase Order number on any Supplier invoice, quotation, or the technical processing, signing, or automated acknowledgment of a Purchase Order by the Supplier shall not constitute acceptance of any terms other than those set forth in these Terms. In the event of any conflict, the terms of these Terms shall prevail exclusively, unless the Parties have expressly agreed otherwise in a separate, written amendment physically or digitally executed by the authorized representatives of both Parties.
Neither Party may, directly or indirectly, in whole or in part, by operation of law or otherwise, assign or transfer these Terms or delegate any of its rights and/or obligations under these Terms without the other Party’s prior written consent. Any attempted assignment, transfer or delegation without such prior written consent will be void and unenforceable.
Notwithstanding the foregoing, either Party, or its permitted successive assignees or transferees, may assign or transfer these Terms or delegate any rights or obligations hereunder without the other Party’s consent: (1) to any Affiliate or entity controlled by, controlling, or under common control with such Party, or its permitted successive assignees or transferees; or (2) in connection with a merger, acquisition, corporate reorganization, transfer, sale of substantially all assets or product lines, or change of control or ownership of such Party, or its permitted successive assignees or transferees.
Failure of either Party to exercise or enforce any provision of or any of its rights under these Terms shall not be deemed a waiver of future enforcement of that or any other provision or right.
During the term of any paid subscription Plan and for a period of twelve (12) months following its termination, Client (excluding free trial or free tier account holders) shall not, directly or indirectly, solicit or entice away any employee or active consultant of Supplier with whom Client had direct operational contact in connection with the Crowdin Services. Nothing in this clause shall restrict or prevent Client from hiring any such person who responds to a general, publicly advertised employment opportunity or non-targeted recruitment campaign.
Except as otherwise specified in these Terms, all notices related to these Terms will be in writing and will be effective upon (a) personal delivery, (b) the second business day after mailing, or (c), except for notices of termination or an indemnifiable claim (“Legal Notices”), which shall clearly be identifiable as Legal Notices, the day of sending by email. Billing-related notices to you will be addressed to the relevant billing contact designated by you. All other notices to you will be addressed to the relevant Services system administrator designated by you.
Each party shall comply with all applicable anti-bribery and anti-corruption laws, rules, and regulations. Neither Client nor Supplier shall, directly or indirectly, offer, promise, give, request, agree to receive, or accept any money, financial contribution, gift, entertainment, or anything else of value to or from any person, including any government official, public officer, corporate representative, or employee of the other party or any third party, for the purpose of improperly influencing any decision, action, or obtaining an improper commercial advantage in connection with these Terms or the Crowdin Services.
Supplier may identify Client as a user of the Crowdin Services and use Client’s corporate name, logo, and trademark in Supplier’s promotional materials, customer lists, website, and commercial presentations. Client hereby grants Supplier a non-exclusive, royalty-free, worldwide license to use Client’s name and logo for such limited marketing purposes. Client may revoke this consent and opt out of such marketing use at any time by submitting a written request to support@crowdin.com. If Client is an individual (natural person), Supplier shall not use Client’s personal name, likeness, or branding for promotional purposes without Client’s prior explicit written consent.
Your Crowdin Team.