Effective date: May 31, 2024
Crowdin provides a great deal of transparency regarding how we use your data, how we collect your data, and with whom we share your data. To that end, we provide this page, which details our sub-processors, how we use cookies, and where and how we perform any tracking on Crowdin.
When we share your information with third party sub-processors, such as our vendors and service providers, we remain responsible for it. We work very hard to maintain your trust when we bring on new vendors, and we require all vendors to enter into data protection agreements with us that restrict their processing of Users’ Personal Information.
| Sub-processor | Purpose and Description | Entity Country |
|---|---|---|
| Amazon Web Services | Hosting services, file storage and backup services | United States of America |
| FastSpring | Subscription credit card payment processor | United States of America |
| Google Workspace | Internal company infrastructure | United States of America |
| Google Analytics | Website analytics and performance | United States of America |
| Google Cloud | Screenshots Processing | United States of America |
| HubSpot | Customer relations management | United States of America |
| Apollo | Sales intelligence software | United States of America |
| Help Scout | Customer support ticketing system | United States of America |
| Amazon QuickSight | Business intelligence software | United States of America |
| Xero | Corporate billing system | United States of America |
| Atlassian Inc. - Jira | Proprietary issue tracking product developed by Atlassian | United States of America |
| Slack Technologies, Inc. | Communication software | United States of America |
| Crowdin LLC | Provides a portion of product services for Crowdin | Ukraine |
| Sentry | Application monitoring and error management | United States of America |
| Docusign | Service for storing signed documents | United States of America |
| Open AI | Provides AI models in support of Crowdin’s AI/ML-powered features | Ireland |
| Microsoft Corporation | Business analytics tool and a suite of ERP and CRM applications | United States of America |
These are only available to Crowdin customers who have opted in to the use of certain Crowdin features.
| Sub-processor | Purpose and Description | Entity Country |
|---|---|---|
| Google Gemini | Provides AI models in support of Crowdin’s AI/ML-powered features | United States of America |
| Microsoft Azure | Provides AI models in support of Crowdin’s AI/ML-powered features | United States of America |
| Mistral AI | Provides AI models in support of Crowdin’s AI/ML-powered features | France |
| Anthropic | Provides AI models in support of Crowdin’s AI/ML-powered features | United States of America |
| DeepL | Machine translation services | Germany |
| Convertio | Processing of PDF files uploaded by users | Cyprus |
Prior to engaging any sub-processors, we perform due diligence to evaluate their privacy, security and confidentiality practices, and execute an agreement with them that implements their obligations.
When we bring on a new vendor or other sub-processor who handles our Users’ Personal Information, or remove a sub-processor, or we change how we use a sub-processor, we will update this page. If you have questions or concerns about a new sub-processor, we’d be happy to help. Also, if you’d like to be notified when we add a new sub-processor, please contact us and we’ll add you to the email list. Please contact us at privacy@crowdin.com