Last revised on February 3, 2023
Crowdin provides a great deal of transparency regarding how we use your data, how we collect your data, and with whom we share your data. To that end, we provide this page, which details our sub-processors, how we use cookies, and where and how we perform any tracking on Crowdin.
When we share your information with third party sub-processors, such as our vendors and service providers, we remain responsible for it. We work very hard to maintain your trust when we bring on new vendors, and we require all vendors to enter into data protection agreements with us that restrict their processing of Users’ Personal Information.
| Sub-processor | Purpose and Description | Location of Processing |
|---|---|---|
| Amazon Web Services | Hosting services, file storage and backup services | United States |
| FastSpring | Subscription credit card payment processor | United States |
| Google Workspace | Internal company infrastructure | United States |
| Google Analytics | Website analytics and performance | United States |
| Google Cloud | Screenshots Processing | United States |
| HubSpot | Customer relations management | United States |
| Apollo | Sales intelligence software | United States |
| Help Scout | Customer support ticketing system | United States |
| Amazon QuickSight | Business intelligence software | United States |
| Xero | Corporate billing system | New Zealand, United States, Australia |
| MailClark | Shared communication tool for Slack and social media communications | France |
| Atlassian Inc. - Jira | Proprietary issue tracking product developed by Atlassian | United States |
| Slack Technologies, Inc. | Communication software | United States |
| Whereby | Video Communication Services | Norway |
| Crowdin LLC | Provides a portion of product services for Crowdin | Ukraine |
| Convertio | Optical Character Recognition (OCR) and conversion of the PDF files | Cyprus |
| Sentry | Application monitoring and error management | United States |
Prior to engaging any sub-processors, we perform due diligence to evaluate their privacy, security and confidentiality practices, and execute an agreement with them that implements their obligations.
When we bring on a new vendor or other sub-processor who handles our Users’ Personal Information, or remove a sub-processor, or we change how we use a sub-processor, we will update this page. If you have questions or concerns about a new sub-processor, we’d be happy to help. Also, if you’d like to be notified when we add a new sub-processor, please contact us and we’ll add you to the email list. Please contact us at privacy@crowdin.com