Zendesk Guide is a help desk software by Zendesk. It helps to organize Knowledge Base articles, frequently asked questions, product details, policies, and other helpful content.
With Crowdin integration with Zendesk Guide, you can offer customers support in their native language. Working in Crowdin, your translators will be able to use Glossaries, Translation Memory, and other localization resources you’ve added to your project. This will help to keep translations consistent across languages.
After you integrate the two systems, the texts from Zendesk Guide will be automatically added as XML files to your Crowdin project. Besides articles, you will be able to localize names and descriptions of your help desk categories and sections. These texts will be added to the project as separate XML files.
Here’s how your project files will look after the successful configuration:
A separate folder is created for every category you choose to localize. This folder contains a file with the corresponding category name and description, as well as separate files with the names and descriptions for the sections, and separate files for articles. The numbers you’ll see in the folder and file names are the IDs of categories, sections, and articles in Zendesk Guide, they won’t be visible to your translators and proofreaders.
Once you have the files uploaded to the project, you can invite contributors to translate and proofread the texts. Learn about translation approaches you can use in Crowdin.
To upload translations to your Zendesk Guide help center, you can both set up a sync schedule to add translations automatically to help desk within the set periods or launch sync instantly when needed. The sync schedule is the final step of the integration setup.
To connect the two systems follow these steps:
You can leave Push translations every 1/3/6/12/24 hours box empty and use Sync Now button to launch synchronization instantly, once needed.